Refund and Returns Policy

Our Commitment

At fantasyrealm, we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy outlines the conditions under which refunds or exchanges may be granted.

Eligibility for Returns

General Conditions

• The item must be returned within 30 calendar days from the date of delivery.
• Products must be unused, in their original packaging, and in the same condition as when received.
• Proof of purchase (order number or receipt) is required.

Non‑Returnable Items

• Digital downloads, gift cards, and subscription services.
• Personalized or custom‑made items unless they arrive damaged or defective.
• Items marked as final sale.

Return Process

Step‑by‑Step Instructions

1. Contact our Support Team at [email protected] or call +1 (857) 234-1922to request a return authorization. Provide your order number, the item(s) you wish to return, and the reason for the return.
2. Our team will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label when applicable.
3. Pack the item securely, include the RMA number inside the package, and ship it to the address provided.
4. Once the returned item is received and inspected, we will notify you of the approval status.

Refunds

Refund Methods

Approved refunds will be issued using the original payment method within 7‑10 business days after we confirm the return. For store credit requests, a credit voucher will be emailed to you.

Partial Refunds

Partial refunds may be granted for items that are returned in a condition that is not fully resalable, or for shipping costs when the return is not due to an error on our part.

User Responsibilities

• Ensure the return package is properly labeled with the RMA number.
• Retain proof of shipment until the refund is processed.
• Do not alter, damage, or remove any original tags, labels, or accessories.

Legal Disclaimers

All refunds and returns are subject to applicable federal, state, and local laws. fantasyrealm reserves the right to refuse a return that does not meet the criteria outlined in this policy. This policy does not affect your statutory rights.

Contact Information

If you have any questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (857) 234-1922
• Address: 9635 Northwest Pine Boulevard, Boston, Massachusetts 01721, United States